Returns and Refunds
Returns and exchanges:I don't accept returns or exchanges unless I have sent the product with a fault or not as described. Please contact me if you have any problems with your order.
Returns and change Information
I value customer satisfaction.If a fault in the product has passed my notice and been sent to a customer I offer a FULL REFUND OR REPLACEMENT.Do not hesitate to contact me if you have a enquiry about this.
NOTE- No returns/refunds on change of mind.
I make every effort to describe the product clearly, photograph it accurately.
Note that different computer screen settings that customers have will vary colours slightly
Returns will not be accepted after 40 days of the original order date.Given that International shipping is on average 2 1/2 weeks but can be up to 4 weeks then the 40 day time period is well within reasonable time for faults to be discovered.
NOTE- No returns/refunds on change of mind.
I make every effort to describe the product clearly, photograph it accurately.
Note that different computer screen settings that customers have will vary colours slightly
Returns will not be accepted after 40 days of the original order date.Given that International shipping is on average 2 1/2 weeks but can be up to 4 weeks then the 40 day time period is well within reasonable time for faults to be discovered.
Payment
I accept payment through PayPal, Credit Card.
Items will be posted after payment is cleared.
Back to the shop
Items will be posted after payment is cleared.
Back to the shop
Shipping
I ship within 3 business days of receiving payment, unless you are ordering a custom made item in large quantities. Please refer to the listing information when purchasing a custom made item for processing time frames.
Please note that buyers are responsible for any DUTY and VAT CUSTOMS Fees .
Customs charges that may be incurred for shipping to other countries.
THESE are payable by the customer.
Please be aware of your countries policies on this matter.
PLEASE NOTE!!! Orders are not considered LOST in transit until the following amount of time has passed:
Within Australia: 14 days past shipping date
International: 45 days past shipping date
International ITALY/France: 60 days past shipping date.
Please note that buyers are responsible for any DUTY and VAT CUSTOMS Fees .
Customs charges that may be incurred for shipping to other countries.
THESE are payable by the customer.
Please be aware of your countries policies on this matter.
PLEASE NOTE!!! Orders are not considered LOST in transit until the following amount of time has passed:
Within Australia: 14 days past shipping date
International: 45 days past shipping date
International ITALY/France: 60 days past shipping date.
SLIGHT VARIATIONS
Please keep in mind that hand stamped items are handmade.Slight variation in , spacing in words on spoons. Custom orders are welcome for spoons.
CUSTOM ORDER SPOONS
I RESERVE THE RIGHT TO DECLINE AN ORDER.
Please note that I reserve the right to decline any order.I feel uncomfortable putting words that offend me on my products.I understand that personal jokes between friends are particular to their relationship.However please understand I need to be comfortable in the product I sell.
Of course I will refund in full any monies paid.
Questions welcome
Joy to you
Debbie